FAQs

All Zevia products are 100% sweetened with stevia leaf extract. To learn more about stevia, click here.

Zevia products are solely sweetened by highly-purified stevia extract. Unlike other some other products sweetened by stevia, Zevia does not contain any “bulking agents” such as erythritol, and is naturally sweetened.

All Zevia beverages are zero sugar, zero calories and naturally sweetened.  Zevia beverages contain a handful of simple, plant-based ingredients and are Non-GMO Project verified.

All Zevia products are Non-GMO Project Verified containing no genetically modified or bioengineered ingredients. All of our products have completed a comprehensive 3rd party verification for compliance with the Non-GMO Project Standard.

Zevia is free of all 9 FDA regulated allergens- milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, sesame, and soybeans.

When choosing our ingredients, we consider the impact they can have on individuals with food allergies and sensitivities. We are happy to confirm that all Zevia products are Gluten-free and have been certified by the Gluten Intolerance Group, which is the leading Gluten Free Certification Organization.

We are proud to say that all Zevia products are certified Kosher by the Orthodox Union.

We take great care in choosing ingredients that are used in our products. We are self-declared Vegan and all of our ingredients are 100% Vegan.

To keep our beverages as clean as possible, Zevia contains no added colors and no caramel color. That means all Zevia sodas, energy drinks, mixers and kidz beverages are clear.

The color of Zevia Organic Tea is the natural byproduct of the brewed tea leaves.

The following flavors contain caffeine:

Sodas: Cola (45 mg/12 oz), Dr. Zevia (42 mg/12 oz), Mountain Zevia (55 mg/12 oz) and Cherry Cola (38 mg/12 oz).

Energy Drinks: Grapefruit, Mango Ginger, Raspberry Lime, Kola, Strawberry Kiwi, and Pineapple Paradise. Each Zevia Energy drink contains 120 mg/12 oz.

Organic Teas: Black Tea, Black Tea (Lemon flavor), Black Tea (Raspberry flavor), Black Tea (Peach flavor), Earl Gray (Blood Orange flavor), and Green Tea each contain 45 mg/12oz.

The caffeine in all Zevia soda is extracted from the coffee bean. The caffeine in all Zevia Teas and Energy drinks is extracted from tea leaves.

The following flavors are caffeine free:

Sodas: Black Cherry, Caffeine Free Cola, Cream Soda, Creamy Root Beer, Ginger Ale, Ginger Root Beer, Grape, Grapefruit Citrus, Lemon Lime Twist, Orange, Strawberry, Fruit Punch, and Orange Cream.

Kidz: Cran-Raspberry, Fizzy Apple, Fruit Punch, Orange Cream, Strawberry Lemonade and Watermelon.

Organic Teas: Hibiscus Passionfruit and Caffeine Free Black Tea Lemon.

Mixers: Ginger Beer, Lemon Lime with Bitters and Tonic Water.

Zevia Soda, Mixers, Sparkling Water, Energy and Kidz products are best within 18 months of manufacturing.

Zevia Organic Teas are best within 12 months of manufacturing.

You can read the code on the bottom of your can to determine your beverages birthdate.

Using the following example: C2002A13:20

• In the code, the first letter represents the month of canning. A is January so C means March.

Please note we skip letter “I”. As it looks too much like a #1.

• The next two numbers indicate the year it was made: 2020.

• The next two numbers are the day of the month.

• The next letter is a Zevia internal tracking ID.

• The last set of numbers indicates the production time in military time.

While Zevia is available in a variety of thirst-quenching flavors, not every retailer carries them all. Bummer right? But wait, you have the power! If you want more flavors, you may be surprised at what you can do. Check out the request form at the bottom of the store locator! Sometimes your store manager just needs a little guidance from smarter beverage lovers, like you.

Email us at sales@zevia.com or give us a call at855.GO.ZEVIA.

Here at Zevia, we feel strongly about reducing sugar consumption, using simple, plant-based ingredients and creating delicious and refreshing beverages. Our passion can be found throughout all of our products, from Soda to Energy to Organic Tea, Mixers and our Kidz line - we’ve got you covered. Zevia has a can for every hand, providing beverages for every family member, every time of day, and for every usage occasion. However you live your best, we’re here with our best: Zero Sugar, Zero Calories.

Zevia is guided by their mission to address the global health challenges resulting from excess sugar consumption by offering a broad portfolio of zero sugar, zero calorie, naturally sweetened beverages. This purpose sets the foundation for their existence, as they strive to make the world a better place. Zevia is a pioneering beverage brand, offering a platform of products that include a broad variety of flavors across Soda, Energy Drinks, Organic Tea, Mixers, Kidz drinks, and Sparkling Water. All of their beverages are made with only a handful of plant-based ingredients, and are naturally sweetened, Non GMO Project Verified, gluten-free, Kosher, vegan, zero sodium and free of added color.

You'll receive an e-mail as soon as your package leaves our warehouse with the tracking number for your shipment.

When you place your order, you'll get an Order Confirmation email right away, letting you know that our system has accepted your order. Then when your order is shipped, you'll receive a Shipment Notification email. You'll be able to follow your order through the tracking information inside the Shipment Notification email.

 We strive to process orders within 2business days (Monday-Friday). Due to the unprecedented increases in demand due to current world events, please expect delays in the shipping of your order. Once processed, please allow 7-10 business days for your delicious Zevia cases to arrive at your door. 

We are working closely with our team and shipping partners to minimize the impact and get your product to you as quickly as possible. We appreciate your business and your patience, as we all work to manage the personal and business realities of the day.

You may not cancel your order once it has been placed. Please email us at shop@zevia.com or call us at 1.855.GO.ZEVIA(1.855.469.3842). We will try our best to help.

Just choose your preferred flavors, quantity and select the shipment frequency you would like to receive for your Zevia subscription (14, 28 or 42 days) and place your order. Your orders will process within 2 business days (Monday – Friday) and you will receive a shipment notification email once your order ships out. Each order after that will be shipped based on the frequency you selected. You can skip a shipment, request a specific shipment date, or change your subscription details by logging into your Zevia account and managing your subscription.

Because we understand that circumstances can change, you can cancel your subscription at any time. Listed below are the steps to cancel your subscription:

1. Log into your Zevia account.
2. Select “Manage Subscriptions.”
3. Choose the active subscription you wish to cancel and select “Manage subscription.”
4. Select "Cancel Subscription" in the “Your Subscription” section (underneath shipping address, payment method and email address boxes).
5. Choose the reason for cancelling the subscription and select "Next.”
6. Type in any feedback you wish to give to us and select "Cancel
Subscription.”

*If you have multiple items in your subscription that need to be cancelled, you will have to repeat steps 3-6 for each active subscription.

If you need your order sooner or you just want to push it back a little, listed below are the steps to update your shipment date:

1. Log into your Zevia account.
2. Select “Manage Subscriptions.”
3. Find the active subscription you wish to edit and select “Manage
Subscription.”
4. Select the “Next Charge Date” box in the “Your Subscription” section.
5. Choose your new shipment date.
6. Select “Update Next Shipment Date.”

*If you have multiple items in your subscription, you will need to repeat steps 3-6 for each active subscription.

Don’t need your next order? You can skip a shipment at any time. Listed below are the steps to skip your next
shipment:

1. Log into your Zevia account.
2. Select “Manage Subscriptions.”
3. Find the active subscription you wish to edit and select “Manage Subscription.”
4. Select the “Skip Shipment” box in the “Your Subscription” section.
5. Confirm your next shipment date and select “Skip.”

*If you have multiple items in your subscription, you will need to repeat steps 3-5 for each active subscription.

Updating the shipping address on your order can be done at any time. Please keep in mind, if an order has already been processed the method listed will not change it. To change the address of a recently processed order, please email us at shop@zevia.com, and we will do our best to get that updated before it ships out.

1. Log into your Zevia account.
2. Select “Manage Subscriptions”
3. Find the active subscription you wish to edit and select “Manage Subscription.”
4. Select the “Shipping address” box in the “Your Subscription” section (also shows current shipping address).
5. Select the “Edit” option to modify an existing address or select “+ Add Shipping Address” to add a new shipping address to your account. You can save multiple shipping addresses and change your
preference by selecting the address you want your orders to ship to and
selecting “Update Address.”

*If you have multiple items in your subscription,
you will have to repeat steps 3-5 for each active subscription.

1. Log into your Zevia account.
2. Select “Manage Subscriptions.”
3. Select “Add a Product.”
3. Choose the active subscription you wish to cancel and select 1. Log into your Zevia account.
4. Find the new beverage that you are looking to add. You can
also utilize the search field at the top if you know the name of the flavor.
5. Choose the quantity, subscribe or one-time purchase,
delivery schedule, address/payment method and first shipment date.
6. Select “Add Product.”

Updating the shipping address on your order can be done at anytime. Please keep in mind if an order has already been processed the method listed will not change it. To change the address of a recently processed order please email us at shop@zevia.com, and we’ll be happy to assist in changed the address.

1. Log into your Zevia account
2. Select “Manage Subscriptions”
3. Select your active subscription.
4. In the section that shows your current address information simply click the box. A form will appear to your right allowing you to update your shipping information.

All subscriptions can be cancelled and re-activated at any time. Listed below are the steps to do so.

1. Log into your Zevia account.
2. Select “Manage Subscriptions”
3. In the “Inactive subscriptions” section, select “Re-Activate.”
- Keep in mind your next order will be scheduled to process the following day.
- If you’d like to change your shipping date, be sure to change your “next charge date” to your preferred date.

Because we understand that circumstances can change, you can
cancel your subscription at any time. Listed below are the steps to cancel your
subscription:

1. Log into your Zevia Account.

2. Select "Manage Subscriptions"

3. Find the active subscription you want to cancel and select "Edit".

4. Select "Cancel Subscription" (underneath billing and payment information)

5. Choose the reason for cancelling the subscription and select "Proceed".

6. Type in any feedback you wish to give to us and select "Cancel my Subscription".

You can edit your account information, such as your billing, shipping address, your payment method, or your subscription frequency, by logging in to your Zevia.com account using the email and password that you registered for the account with.

Payment information can be updated at any time.

1. Log into your Zevia account.
2. Select “Manage Subscriptions.”
3. Select "Payment Methods.”
4. Select the drop-down arrow to the right of
the current payment method.
5. Select "Edit."
6. Select "Send Update Email" to receive an email from Shopify to update the payment method.
7. Open email from Shop Zevia with the subject “Update your payment method for Zevia.”
8. Select “Confirm Payment Information.”
9. With your current payment method already default, select “Change” under the card information you are updating.
10. Type in the
new payment information.

*Alternatively, instead of using a debit/credit card, you can also change the payment method to PayPal or Apple Pay.

If you are experiencing difficulties accessing your account, you can reset your password by following the instructions on the account login page, or by contacting us at shop@zevia.com. We are always happy to help.

Unfortunately, we don't accept returns or exchanges of product. If your order was damaged in transit, or if you've received the wrong order, please reach out to our Customer Care team immediately, by emailing shop@zevia.com or calling 1.855.GO.ZEVIA (1.855.469.3842).

We know that the convenience of having Zevia delivered directly to your door is important to you. While Zevia continues to subsidize the bulk of the cost to ship, we charge $5.00 per case to help offset shipping costs. We ship to street addresses within the 48 contiguous United States. Currently we do not ship to FPOs, APOs, P.O. Boxes, Alaska or Hawaii. We also do not ship to Canada at this time.

Orders are processed at our warehouse Monday – Friday. Once processed, please allow 3 – 6 business days for your delicious Zevia cases to arrive at your door.

We are glad to assist you in any way we can. Give us a call at 1.855.GO.ZEVIA (1.855.469.3842) or email us at shop@zevia.com.